{"id":2219,"date":"2019-05-16T13:03:59","date_gmt":"2019-05-16T17:03:59","guid":{"rendered":"https:\/\/stratege-ti.com\/centre-de-support\/"},"modified":"2021-10-22T12:58:14","modified_gmt":"2021-10-22T16:58:14","slug":"support-center","status":"publish","type":"page","link":"https:\/\/www.stratege-ti.com\/en\/support-center\/","title":{"rendered":"Support center"},"content":{"rendered":"

[vc_row full_width=”stretch_row” background_color=”gradient” background_gradient=”background: -webkit-gradient(linear, left top, left bottom, color-stop(20%, #FFFFFF), color-stop(100%, #F5F5F5));background: -moz-linear-gradient(top,#FFFFFF 20%,#F5F5F5 100%);background: -webkit-linear-gradient(top,#FFFFFF 20%,#F5F5F5 100%);background: -o-linear-gradient(top,#FFFFFF 20%,#F5F5F5 100%);background: -ms-linear-gradient(top,#FFFFFF 20%,#F5F5F5 100%);background: linear-gradient(top,#FFFFFF 20%,#F5F5F5 100%);”][vc_column][tm_spacer size=”lg:60″][vc_column_text]To consolidate requests for support and provide you with better service, we use a support ticket system. A unique ticket number is assigned to each request for support. You can use this number to track progress and responses online. For your information, we provide archives and a full history of your requests for support. A valid email address is required to submit a ticket.[\/vc_column_text][tm_spacer size=”lg:24″][tm_heading custom_google_font=”” align=”center” font_size=”sm:28;md:34;lg:40″ line_height=”1.5″]The solution to your problem can be found here<\/mark>[\/tm_heading][tm_spacer size=”lg:52″][tm_grid content_align=”center” columns=”xs:1;sm:2;lg:3″ column_gutter=”lg:30″ row_gutter=”lg:30″][tm_box_icon align=”center” icon_type=”fontawesome5″ icon_fontawesome5=”far fa-ticket-alt” box_link=”url:https%3A%2F%2Fsupport.stratege-ti.com%2FosTicket%2Fopen.php|title:Ouvrir%20un%20nouveau%20billet||” button=”|||” heading=”Open a new ticket” text=”Provide us with as much detail as possible to enable us to better understand your needs.”][tm_box_icon align=”center” icon_type=”fontawesome5″ icon_fontawesome5=”fa fa-ticket-alt” box_link=”url:https%3A%2F%2Fsupport.stratege-ti.com%2FosTicket%2Fview.php|title:Voir%20un%20billet|target:%20_blank|” button=”|||” heading=”Consult a ticket” text=”We offer you archives and a history of all of your current and past tickets along with all responses.”][tm_box_icon align=”center” icon_type=”fontawesome5″ icon_fontawesome5=”fa fa-user-check” box_link=”url:https%3A%2F%2Fsupport.stratege-ti.com%2FosTicket%2Fview.php|title:Voir%20un%20billet|target:%20_blank|” button=”|||” heading=”User login” text=”For the system\u2019s users. Contact us to gain access to your account.”][\/tm_grid][tm_spacer size=”lg:52″][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row full_width=”stretch_row” background_color=”gradient” background_gradient=”background: -webkit-gradient(linear, left top, left bottom, color-stop(20%, #FFFFFF), color-stop(100%, #F5F5F5));background: -moz-linear-gradient(top,#FFFFFF 20%,#F5F5F5 100%);background: -webkit-linear-gradient(top,#FFFFFF 20%,#F5F5F5 100%);background: -o-linear-gradient(top,#FFFFFF 20%,#F5F5F5 100%);background: -ms-linear-gradient(top,#FFFFFF 20%,#F5F5F5 100%);background: linear-gradient(top,#FFFFFF 20%,#F5F5F5 100%);”][vc_column][tm_spacer size=”lg:60″][vc_column_text]To consolidate requests for support and provide you with better service, we use a support ticket system. A unique ticket number is assigned to each request for support. You can use this number to track progress and responses online. For your information, we provide archives and a full history of your requests for support. A valid email address is required to submit a ticket.[\/vc_column_text][tm_spacer size=”lg:24″][tm_heading custom_google_font=”” align=”center” font_size=”sm:28;md:34;lg:40″ line_height=”1.5″]The solution to your problem can be found here[\/tm_heading][tm_spacer size=”lg:52″][tm_grid content_align=”center” columns=”xs:1;sm:2;lg:3″ column_gutter=”lg:30″ row_gutter=”lg:30″][tm_box_icon align=”center” icon_type=”fontawesome5″ icon_fontawesome5=”far fa-ticket-alt” box_link=”url:https%3A%2F%2Fsupport.stratege-ti.com%2FosTicket%2Fopen.php|title:Ouvrir%20un%20nouveau%20billet||” button=”|||” heading=”Open a new ticket” text=”Provide us with as much detail as possible to enable us to better understand your needs.”][tm_box_icon align=”center” icon_type=”fontawesome5″ icon_fontawesome5=”fa fa-ticket-alt” box_link=”url:https%3A%2F%2Fsupport.stratege-ti.com%2FosTicket%2Fview.php|title:Voir%20un%20billet|target:%20_blank|” button=”|||” heading=”Consult a ticket” text=”We offer you archives and a history of all of your current and past tickets along with all responses.”][tm_box_icon align=”center” icon_type=”fontawesome5″ icon_fontawesome5=”fa fa-user-check” box_link=”url:https%3A%2F%2Fsupport.stratege-ti.com%2FosTicket%2Fview.php|title:Voir%20un%20billet|target:%20_blank|” button=”|||” heading=”User login” text=”For the system\u2019s users. Contact us to gain access to your account.”][\/tm_grid][tm_spacer size=”lg:52″][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-2219","page","type-page","status-publish","hentry","post-no-thumbnail"],"yoast_head":"\nSupport center - Strat\u00e8ge TI<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.stratege-ti.com\/en\/support-center\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support center - Strat\u00e8ge TI\" \/>\n<meta property=\"og:description\" content=\"[vc_row full_width=”stretch_row” background_color=”gradient” background_gradient=”background: -webkit-gradient(linear, left top, left bottom, color-stop(20%, #FFFFFF), color-stop(100%, #F5F5F5));background: -moz-linear-gradient(top,#FFFFFF 20%,#F5F5F5 100%);background: -webkit-linear-gradient(top,#FFFFFF 20%,#F5F5F5 100%);background: -o-linear-gradient(top,#FFFFFF 20%,#F5F5F5 100%);background: -ms-linear-gradient(top,#FFFFFF 20%,#F5F5F5 100%);background: linear-gradient(top,#FFFFFF 20%,#F5F5F5 100%);”][vc_column][tm_spacer size=”lg:60″][vc_column_text]To consolidate requests for support and provide you with better service, we use a support ticket system. 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